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Vistuba Privacy Policy


Last Updated: June 28, 2020

Thank you for your interest in Vistuba Bangladesh Ltd. and its affiliated companies (“Vistuba”, “we,” or “us”) and in this websites, products, and services provided by us and on which a link to this Privacy Policy (this “Policy”) is displayed (each, a “Product” or “Service” and, collectively, the “Vistuba Products and Services”).

This Policy describes:

  • The information that we gather from you,

  • How we use and share this information,

  • The rights and choices you have regarding this information,

  • The steps we take to protect this information,

  • The information gathered by third-party services,

  • How we transfer your information,

  • How we may change this Policy, and

  • How you may contact us.

By using Vistuba Products and Services, you consent to the privacy practices described in this Policy. This Policy is incorporated into and is subject to the Terms of Use for the Vistuba Products and Services you use.


How We Use the Information We Collect

Information We Collect

We may collect information about you directly from you, from third parties, and automatically through your use of the Vistuba Products and Services. Some information we collect from you is referred to as “personal information” or “personal data” in this Policy. Personal information or personal data is data that can identify you or data that we can relate to you, such as your name, email address, credit card number, and shipping address.

  • Account information. When you create a Vistuba account, you may provide us with personal information that includes your user ID, email address or phone number, password, or other information for account verification. You might choose to provide us with additional information like gender, birthday, professional information, and other similar information.

  • Contact information. When you place an order with Vistuba or contact us for customer service, you may provide us with your contact information including your name, alias, email address, shipping address, billing address, and phone number(s).

  • Payment information. When you place an order with Vistuba or engage in financial transactions by using Vistuba Products and Services, you may provide us with your payment information such as your bank account, credit card number, or debit card number.

  • Photos and Videos. Vistuba does not automatically collect your photo or video without your consent and affirmative actions. When you choose to upload your photos, videos, or other content using Vistuba Products and Services,

  • Communications. When you contact us, we may collect information about your communications with us, including your contact information, and the time, topic, and content of your communications.

  • When you apply for a position at Vistuba, you may provide us with your educational information, such as your academic degree and graduated school, and employment-related information, such as your former employers and working achievements. We may also collect such information from third-party recruiters or websites.

  • Cookies. We use cookies and other similar technologies (e.g. pixels etc.) on Vistuba websites and online services. Cookies are used to collect information, including personal data, from you. Cookies are small files which, when placed on your device, enable us to provide certain features and functionality.

Information We Collect
How We Use Your Information

How We Use the Information We Collect

We use the information we collect through Vistuba Products and Services in a variety of ways in providing the Vistuba Products and Services and operating our business. The use of information that we collect includes the following:

  • To operate and provide features of the Vistuba Products and Services, to verify and manage Vistuba user accounts, to provide services and information that you request, and to process and deliver entries and rewards in connection with promotions that may be offered from time to time by Vistuba. We will process your personal data in accordance with this Policy and any of your preferences,

  • To maintain and enhance Vistuba Products and Services, to personalize the content you receive and provide you with tailored content that will be of interest to you.

  • To understand and analyze the usage trends and preferences, to improve the Vistuba Products and Services, and to develop new products, services, features, and functionality.

  • To contact you for administrative and informational purposes, including for customer service. We may send direct marketing such as communications, including updates on promotions and events, relating to products and services offered by us and by third parties we work with. If you are an individual or consumer we will only send you direct marketing with your consent or as permitted by applicable law. You may send unsubscribe requests or withdraw your consent at any time.

  • To detect, prevent, and respond to fraud, abuse, security risks, and technical issues that could harm our users, us, or the public.

  • For any other purposes disclosed to you at the time, we collect your information or pursuant to your consent.

  • We will aggregate the personal data we collect, such as the number and frequency of your visits to our sites and apps, to produce metrics and statistical information. We use aggregate data to help us understand how the site is being used and to improve its usability. We also use it to enhance the quality and availability of products and services we offer.

If you are located in the European Economic Area, we will only use your information when we have a valid legal ground, including when:

  • You have consented to the use of your information, for example, to send you marketing communications.

  • We need to use your information to enter into or perform a contract with you, for example, to deliver Vistuba products, to provide map services, or provide you with customer support and other after-sales services.

  • We need to use your information to comply with a legal obligation, for example, to comply with a court order, subpoena, or warrant.

  • We or a third party have a legitimate interest in using your information. In particular, we have a legitimate interest in using your information to understand and improve our Vistuba Products and Services, and to monitor for and prevent fraud. We only rely on our own or a third party’s legitimate interests to process your information when these interests are not overridden by your rights and interests.

When We Disclose Information

When We Disclose Information

We will not disclose your information that we collect through Vistuba Products and Services to third parties except as described in this Policy or as we disclose to you at the time the information is collected. We may disclose information to third parties in the following circumstances:

  • We may share your information with our parent company, affiliates, and subsidiaries globally when permitted by law, and necessary to provide you with Vistuba Products and Services.

  • Any information that you voluntarily choose to make publicly available by uploading it to a publicly accessible site or venue using Vistuba Products and Services.

  • We work with third-party service providers to provide payment facilitation, parcel transportation, application development, traffic monitoring or analysis, electronic messaging, and other services for us. We require these service providers to use or disclose the information they process on our behalf, only as necessary to perform services on our behalf or comply with legal requirements.

  • We may preserve and disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws, in response to a court order, judicial or another government subpoena, warrant, or enforceable request.

  • We also reserve the right to preserve and disclose your information that we believe, in good faith, is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activities, (iii) investigate and defend ourselves against any third-party claims or allegations, (iv) protect the security or integrity of the Vistuba Products and Services and any facilities or equipment used to make the Vistuba Products and Services available, or (v) protect our property or other legal rights (including, but not limited to, enforcement of our agreements), or the rights, property, or safety of others.

  • Information about our users, including information you provided and any information collected through Vistuba Products and Services, may be disclosed and otherwise communicated to an acquirer, successor, or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.

  • We may make certain aggregated, de-identified, or non-identifying information about users of Vistuba Products and Services available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; (iii) product safety analysis; or (iv) to assist such parties in understanding our users’ interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality of Vistuba Products and Services.

Your Rights on Collected Information

Your Rights and Choices Regarding Collected Information

You may update, correct, or delete certain Vistuba account information and preferences by accessing my account page. If you receive commercial email or text messages from us, you may unsubscribe at any time by following the instructions contained within the email or text message. You may also opt-out from receiving commercial email or text messages from us by sending your request to us by email at

If you are located in the European Economic Area, you may also have the right to request access to additional information, including the right to request access to and receive certain information we maintain about you; to update or correct inaccuracies in the information we maintain about you; to receive a copy of the information which you provided for its transmission to another company; to object to the processing on grounds relating to your particular situation; and to have the information blocked, deleted, or erased, as appropriate. When we process personal data on the basis of your consent, you can also withdraw your consent. If you withdraw your consent, we will apply your preferences going forward, and this will not affect the lawfulness of the processing before you withdrew your consent.

Note, however, that if you exercise your right to object or your rights of blocking, deletion or to be “forgotten,” or if you decline to share certain information with us, or if you withdraw your consent to our processing of information about you, we may not be able to provide to you some, or any, of the features and functionality of Vistuba Products and Services.

Likewise, if you close your Vistuba account, you will not be able to sign in to Vistuba Products or Services or access any of your information. However, you can open a new account at any time. Please note that while any changes you make will be reflected in active user databases within a reasonable period of time, we may retain all information you submit, as authorized under applicable law, for backups, archiving, prevention of fraud and abuse, analytics, the satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so. In addition, if certain information has already been provided to third parties as described in this Policy, retention of that information will be subject to those third parties’ policies.

If you wish to exercise any rights you have under applicable data protection law, including the right to access, amend or delete any information we hold about you, you may contact us at

Third-Party Services

Third-Party Services

Vistuba Products and Services may contain features or links to websites and services provided by third parties. Any information you provide on third-party sites or services, or any information otherwise collected by such third-party sites or services is collected directly by the operators of such services and is subject to those operators’ policies, if any, governing privacy and security, even if accessed through Vistuba Products and Services.

We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through Vistuba Products and Services. Please be sure to check the Privacy Policies of these sites as well as their “Terms of Use” before engaging in any business or uploading any information.

Data Security

Data Security

We use certain physical, organizational, and technical safeguards that are designed to improve the integrity and security of information that we collect and maintain. Please be aware that no security measures are perfect or impenetrable and thus we cannot and do not guarantee that your information will not be accessed, viewed, disclosed, altered, or destroyed by breach of any of our physical, technical, or organizational safeguards.

International Transfers Data

International Transfers of Personal Data

Your information collected by Vistuba may be transferred to and accessed by Vistuba entities and business partners globally. If you choose to use Vistuba Products and Services from the European Economic Area (EEA), then Vistuba GmbH in Germany (processing) will be the data controller, and we may transfer your personal data outside of EEA for storage and processing. You should be aware that the local laws in non-EEA countries may provide less protection than the laws applicable in the EEA. We nonetheless provide the same level of protection as specified in this Policy, regardless of the location of processing. For international transfer of data collected in the EEA, we require data recipients to enter into the model contractual clauses approved by the European Commission or to be certified under the EU-US Privacy Shield. You may obtain a copy of the European Commission’s model contractual clauses by contacting us at

Retention of Your Information

Retention of Your Information

We retain your information to provide service to you, or as required by applicable laws or regulations. We aim to retain your information only for the period necessary to fulfill our obligations under this Policy unless otherwise required or permitted by law. We will carefully assess the need to collect data, the type of data collected, relevant legal framework, and the statute of limitations when determining the retention period.

Changes and Updates to this Policy

Changes and Updates to this Policy

We may update this Policy from time to time. If we modify this Policy, we will make it available on or through the Vistuba Products and Services and indicate the date of the latest revision. We will make reasonable efforts to notify you of the change.

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